Verified Google Reviews
Gil Rivers
Abraham was a total lifesaver! A friend recommended Horizon Tech Squad and I'm so glad I called. He came right to my home, showed up on time, and had everything set up — router, computer, printer, even my smart TV. Patient, explained everything clearly, and never made me feel dumb for asking questions. 10/10!
Horizon Tech Squad helped us out big time. Set up our network, updated computers, cleaned up clutter, and got our security cameras back online. Very courteous, always on time — they explain what they're doing instead of rushing through it. Everything runs smoother now.
Dorothy Gray
Abraham was very professional and very knowledgeable. I am very pleased with all his help.
Timothy Brown
Good service and communication. Solid spot.
Whether you need a phone repaired or your business network rebuilt — we're here to help, with no confusing tech talk.
Residential Technology Services
Computer repair, phone repair, data recovery, and in-home visits from a real technician who explains everything clearly — no jargon, no pressure.
By Appointment Only · Mon–Sat 8:00 AM – 4:00 PM · Leominster, MA
Transparent Pricing
Clear quotes before work begins. Free pickup & drop-off available on most services.
On-site visit minimum: $149.99 + Tax
On-site minimum visit fee: $149.99 + Tax. Hardware costs separate.
Devices We Service
Mobile phones, iPhones, Android phones, iPads, tablets, laptops, desktop PCs, and Apple Mac computers.
Your choice: Bring it to us (no travel fee) · Schedule a home visit (from $149.99) · Free pickup & drop-off available.
Residential Memberships
Ongoing technology support for your household. Instead of finding a technician every time something goes wrong, you have someone to call.
HomeCare Essential
$49.99/month
For households primarily looking for ongoing basic and remote technology assistance.
Most Households
HomeCare Plus
$89.99/month
Our primary HomeCare option, for households that want broader ongoing support and additional covered services according to the plan.
HomeCare Complete
$129.99/month
For households with more devices or more extensive technology-support needs.
What Membership Covers
Depending on your plan: computer troubleshooting, Windows and software problems, slow computers, printers, Wi-Fi and router troubleshooting, malware concerns, new computer setup, device setup, upgrades, data migration, and general technology questions.
What Is Billed Separately
HomeCare covers support labor, not products. Parts, replacement equipment, computers, networking hardware, software licenses, subscriptions, third-party services, and major projects are quoted separately. Exact coverage, limitations, service area, and reasonable-use terms are defined by the applicable HomeCare agreement.
Call, text, or fill out our form with the device type and what's happening. The more detail, the better.
We diagnose the problem and give you a clear quote before any work begins. No surprises.
We complete the fix, test everything thoroughly, and confirm it works before closing the job.
A little prep helps us get started faster. Don't worry if you're unsure — we can help with any of this.
Save photos and files to a cloud service or drive before your visit. We can help with this too.
Temporarily remove PINs, passwords, or biometric locks so we can access your device.
Write down what's happening — when it started, error messages, and what you were doing. Every detail helps.
Bring your charger and any related accessories so we can fully test your device.
Don't know what to do with your old devices? We'll take your old cell phones, iPads, tablets, laptops, iMacs, and desktop PCs off your hands and recycle them responsibly — completely free of charge.
No need to figure out where to drop it off or worry about your data. We take care of everything.
Schedule A Drop-OffSoftware fixes, cleanups, and diagnostics are often done same day. Hardware repairs vary — some can be done right away, others may require ordering parts. We'll always give you a clear timeframe upfront.
Yes — we source quality parts specific to your device model. Part orders typically arrive within a few business days. We'll keep you updated the whole way.
We always recommend backing up before any repair. Not sure how? We can help with that too — it may just add a little time to the job.
We'll always be upfront. If a repair isn't possible or isn't worth the cost, we'll tell you — and we'll never charge you for work we can't complete. Diagnostics are always free.
Yes — appointment only, Monday through Saturday, 8:00 AM to 4:00 PM. Fill out the contact form or give us a call and we'll get you scheduled.
Yes! On-site home and business tech support starting at $149.99. We serve Leominster and surrounding Central Massachusetts. Business clients — we'll travel further, just reach out.
Home IT Support
How a residential IT membership works, what it covers, and how to tell whether monthly support beats paying per visit.
Free diagnostics. Clear pricing. Real help from a real person. By appointment, Mon–Sat.
Book An AppointmentCommercial Technology Services
From network deployments to monthly managed support — Horizon Tech Squad brings dependable, hands-on technology expertise to restaurants, retail stores, churches, offices, and beyond.
Commercial pricing is based on your specific needs and is discussed during your consultation.
What We Offer
No pricing displayed — every engagement starts with a conversation about your specific situation.
Day-to-day technology support for your team. Troubleshooting, help desk response, and hands-on problem solving — without the corporate wait times.
Structured wiring, access point deployment, VLAN configuration, and full network buildouts engineered for reliability and speed.
Point-of-sale setup, configuration, troubleshooting, and integration for restaurants, retail stores, and service businesses.
Setup, migration, ongoing administration, and user training for Microsoft 365 — email, Teams, SharePoint, and more.
Full device lifecycle management: procurement, configuration, inventory tracking, and ongoing maintenance for your entire fleet.
Strategic guidance on technology decisions — vendor selection, platform evaluation, security posture, and long-term planning.
One point of contact for all your technology vendors. We communicate on your behalf so you can focus on running your business.
Multi-year technology roadmaps, budgeting support, and future-state design — so your technology grows with your business.
Enterprise-grade outdoor wireless networks and AI surveillance using Ubiquiti UniFi and Reolink 4K systems — built for properties, estates, and commercial grounds.
AV systems, livestreaming setup, networking, and ongoing support for houses of worship and community organizations.
We understand the unique technology challenges your industry faces.
Restaurants
POS, WiFi, kitchen tech
Retail Stores
POS, inventory, network
Houses of Worship
AV, streaming, WiFi
Professional Offices
IT support, M365, devices
Property Management
Outdoor WiFi, surveillance
Enterprise-Grade Deployments
For properties, estates, and businesses that need more than a consumer-grade setup. We engineer, install, and configure enterprise-level outdoor wireless networks and AI surveillance systems built to last.
Network Backbone
Ubiquiti UniFi Series
UniFi U7 Outdoor & U7 Pro Outdoor tri-band access points for seamless Internet Canopy coverage across large properties — IP67 rated, centrally managed.
Smart Surveillance
Reolink TrackMix 4K
Dual-lens PTZ cameras with AI auto-tracking, 4K wide + telephoto, color night vision, and smart detection — continuous coverage without blind spots.
Long-Range RF Optimization
Precision tuning to overcome interference from trees, structures, and environmental obstructions.
Full Weatherproofing
UV-stabilized outdoor Cat6 cabling. All building penetrations sealed with industrial-grade silicone.
Surge Protection
Inline surge protection isolates the main router from outdoor line surges.
VLAN Segmentation
Advanced network setup keeps the main network isolated and secure from outdoor infrastructure.
Before Any Installation Begins
We deploy to your property, conduct a full RF environment assessment, and map out the complete infrastructure layout — access point placement, cable routing, mast positioning, and camera coverage zones.
If you move forward with the project, the $149.99 site survey fee is 100% waived and credited to your installation balance. You only pay if you decide not to proceed.
Site Survey Fee
$149.99
+ Tax · Credited If You Proceed
Business IT Support
Straight answers on how ongoing business IT support works, what Horizon BusinessCare costs, what each tier covers, and whether monthly support makes sense for your organization.
Schedule a consultation and speak with a technology advisor about your specific needs, challenges, and goals. No obligation. No pricing pressure.
Commercial Service
Our Technology Assessment is complimentary. You get a clear picture of your current setup, what's working, what's failing, a roadmap for what comes next, and a recommendation on which support plan fits — with no obligation to proceed.
Schedule A Technology AssessmentNetwork Infrastructure
Wiring, switches, access points, routers, and connectivity — both wired and wireless.
Devices & Endpoints
Computers, printers, POS terminals, tablets, and any connected hardware on your network.
Security Posture
Password hygiene, software update status, firewall settings, and data exposure risks.
Software & Licensing
Operating systems, Microsoft 365, line-of-business apps, and license compliance.
Support Gaps
Identifying areas where your business lacks adequate technology support or documentation.
Schedule Your Assessment
Contact us to set up a time to visit your location. We'll confirm details about your business and what you're hoping to learn.
On-Site Visit
We visit your location and conduct a thorough walkthrough — testing your network, reviewing devices, and documenting what we find.
Evaluation & Analysis
We analyze findings, identify critical issues, and prioritize recommendations based on impact and urgency.
Written Report & Recommendations
You receive a clear written report with findings, prioritized action items, a roadmap, and our recommendation on which BusinessCare plan fits — with no obligation to hire us to execute it.
Complimentary
The Technology Assessment is free, with no obligation. We walk your site, tell you what we found, and recommend which BusinessCare plan fits your business — or tell you if you don't need one.
Book your complimentary technology assessment and get the clarity you need to make confident decisions about your business technology.
Schedule Your AssessmentCommercial Service
Stop reacting to technology problems and start preventing them. Our monthly support plans give your business consistent, proactive technology coverage — tailored to your size and needs.
Request A ConsultationPriority Response
Fast response times for plan members
Remote & On-Site Support
Issues resolved remotely or with an on-site visit
Proactive Monitoring
Network and device health monitoring to catch issues early
Device & Software Updates
Operating systems, security patches, and app updates managed
Technology Planning
Ongoing guidance and planning for your technology roadmap
Request A Consultation
Contact us and tell us about your business — size, industry, current challenges, and what you need covered.
We Assess Your Needs
We evaluate your environment and identify the right level of support for your operation.
We Build Your Custom Plan
Every plan is tailored — no one-size-fits-all pricing. You get exactly what you need, nothing you don't.
Ongoing Support Begins
Consistent, responsive technology support every month — with a real person who knows your business.
Sized to your business.
BusinessCare tiers are based on user count, but complexity matters too — locations, servers, and remote employees all factor in. Every plan starts with a complimentary technology assessment.
Explore Monthly Support OptionsMonthly Support Plans
Three standard tiers based on user count. Your employees get an IT company they know to call, and your routine support costs stay predictable.
BusinessCare Essential
Up To 3 Users
$199/month
Covered remote IT support, workstation troubleshooting, Windows and software assistance, printer support, basic Wi-Fi and networking help, user assistance, basic cybersecurity guidance, technology consultation, new workstation configuration, and covered routine repair labor.
Most Small Businesses
BusinessCare Plus
Up To 7 Users
$349/month
Everything in Essential, plus covered onsite support, network and Wi-Fi troubleshooting, workstation installation, employee technology assistance, Microsoft 365 and basic cloud assistance, backup guidance, network and device documentation, purchasing guidance, priority scheduling, and an annual technology assessment.
BusinessCare Complete
Up To 15 Users
$599/month
Broader workstation and user support, more extensive network assistance, higher scheduling priority, technology planning, periodic reviews, cybersecurity posture and backup strategy reviews, network and device documentation, vendor coordination, and technology growth planning.
16+ Users
Custom Arrangement
Custom
At this size we need to understand the environment first — workstations, locations, remote employees, servers, cloud services, business applications, support volume, and security and backup requirements — before pricing the support arrangement.
What Covered Labor Means
If a workstation fails because its SSD died, the covered diagnosis and replacement labor is performed under your subscription. The business purchases the replacement SSD. The same principle applies to other equipment.
Billed Separately
Computers, replacement parts, servers, networking equipment, software licenses, cloud subscriptions, internet service, and third-party services. Major projects — structured cabling, office moves, network deployments, large migrations, surveillance installs, hardware refreshes — are scoped and quoted separately.
Business IT Support
What each tier covers, how pricing works, and how to tell whether monthly support beats calling someone when things break.
Our Story
Horizon Tech Squad is based in Leominster, MA and provides practical, hands-on technology support for everyday people and the businesses that serve them. We focus on fixing real problems, clearly and honestly — no pressure, no confusing tech talk.
Abraham
Lead Technician
Customer Favorite
When customers ask who they want working on their device, the answer is almost always Abraham. Known for showing up on time, explaining things clearly, and never making anyone feel like they asked a dumb question — Abraham has become the face customers trust most at Horizon Tech Squad.
Certified in cybersecurity and with years of hands-on repair and IT support experience, Abraham brings both the technical skills and the people skills that make the real difference.
Cisco Certified Support Technician
Cybersecurity (CCST)
Monday – Saturday
8:00 AM – 4:00 PM
By Appointment Only
Leominster, MA
Serving Central Massachusetts
And Surrounding Areas
On-site visits available
for homes and businesses
Business clients, we'll go further
Leominster, MA
Fitchburg, MA
Gardner, MA
Lunenburg, MA
Sterling, MA
Worcester, MA
Ayer, MA
Harvard, MA
Devens, MA
Business clients — we'll travel further. Just reach out.
Get In Touch
Choose the right form below — residential customers use the left form, businesses and organizations use the right. We'll get back to you quickly.
For Homeowners
For Businesses
No pricing is discussed until we understand your specific needs.
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Abraham · Horizon Tech Squad
Whether it's a repair at home or an IT challenge at your business — we're right here in Central Massachusetts.
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Last updated: 2026
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What We Collect
When you submit our contact form, we collect your name, email address, phone number, and a description of your issue. This information is used solely to respond to your inquiry and schedule your service appointment.
How We Use Your Information
We use your contact information to respond to service requests, schedule appointments, and follow up on completed repairs. We do not sell, share, or distribute your personal information to third parties.
Third-Party Services
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Contact Us
If you have questions about this policy, contact us at horizontechsquad@gmail.com or call 978-491-2036.